We are committed to providing the highest quality service to our clients, that is why we want to know if you are not satisfied with our service or advice, to see if we can put it right for you.

Please let us know if you're not satisfied with anything we’ve done by writing or emailing us at;

Complaints Manager

PO Box 8951, Riccarton 8440
[email protected]

Please refer to our website for the full details of our complaints process:

Dispute resolution

If we are unable to resolve your complaint within 30 working days to your satisfaction, you may contact Insurance & Financial Ombudsman Scheme (IFSO).

This is a free independent dispute resolution service, who may help investigate or resolve your complaint.

Insurance & Financial Services Ombudsman Scheme (IFSO)

Level 2, Solnet House, 70 The Terrace

Wellington 6143

PO Box 10-845, Wellington 6143

[email protected]

0800 888 202

Please refer to the website for full details of our dispute resolution process: